WHERE is my book, where is my download link?


There are several reasons why you may not have received the automatically sent RECEIPT containing the download link and password for the book that you ordered. Here are some things to look for:

1. You may have your
browser security settings set too high. I suggest that you set it to "medium". Also, make sure that your “cookies” are “enabled”.

2. You
may not have Adobe Acrobat Reader at all on your computer. To get your free copy go to www.adobe.com.

3. You may have
more than ONE version of Adobe Acrobat Reader on your computer. If so, get rid of both of them and then install only the latest version for your system.

4. You may have a
firewall on your computer that does not permit downloads of files. Correct the settings or speak to your school technician about adjusting the firewall settings.

Refresh your browser in case this is causing a problem.

6. If you ordered through your school computer, your
school server or your ISP may be blocking emails from CONTACT. If this is the case you need to ask them to unblock this email address.

7. If you are using a
Yahoo.com email address, there is a chance that your RECEIPT email may have been placed in the “bulk” folder. Please have a look there to see if you can locate this email that contains your download link and password.

NOTE: If you did not receive your book or the purchase RECEIPT, that includes the file download link, please write to CONTACT and your order will be re-activated immediately.


A Bit About PDF Files:

Portable Document Format (PDF) files provide consistent results when printed. A PDF document will have a .pdf filename extension (example: filename.pdf).

In order to view and print PDF files, you need
Adobe® Acrobat® Reader™ installed on your computer. Most computers already have this software installed, but if yours does not, you can download Acrobat Reader for free from the Adobe web site. Click the "Get Acrobat Reader" graphic below or visit http://www.adobe.com/products/acrobat/readstep2.html.

PDF documents can be
downloaded and saved to a local drive. Larger documents are best viewed and/or printed after downloading. If you would prefer to read a document off-line at a later time you should save the file to your computer.


How to OPEN:

Locate the file on your computer and then simply double-click it. The file will then open up in Adobe Reader at which point you will be able to navigate through the pages and print.

Internet Explorer Users: If you have Acrobat Reader installed, and are using Internet Explorer browser, you may have trouble displaying large PDF documents directly from the web. If any PDF link displays only a blank screen when clicked, right-click on the link (click and hold on a Macintosh), and save the file to your hard drive. Then open the PDF file in Acrobat from your hard drive.

IMESAVERS for TEACHERS.com web site uses Acrobat version 7.0 to create and distribute PDF documents.



If you are experiencing problems viewing or downloading our .pdf files, here are some things you might want to try:


·          You may not have “unzipped your file if it is named with an extension of .zip. Go to www.winzip.com to get your free version of the program.


·          Decrease your browser security settings to “Medium”. (Go to, Tools, Options, Security…)


·          If you get error messages this usually means that you have MORE than ONE version of Adobe Acrobat Reader installed on your computer. What you need to do is delete them both and then re-install the latest version appropriate for your version of Windows.


·          Make sure you have the latest version of the Acrobat viewer installed (5.0 or 6.0). You can get this software for free at www.Adobe.com. This is the most common solution to the problem of viewing the .pdf files. If you have trouble installing or using Acrobat Reader, please visit the Adobe support page at http://www.adobe.com/support/products/acrreader.html.


·          You may see a blank page when you try to view a PDF file after clicking on a link to a PDF file. This problem occurs when Adobe Acrobat Reader opens inside of your browser window rather than as a separate application. You may want to save to disk and then open the file (see instructions above).

Sometimes the screen may even say "done" when it is not done. So, please just wait patiently for it to download completely. Some files are about up to 7 MB in size and it will take some time for each to be saved to your hard drive.


·          AOL users, please use Internet Explorer browser to download your files and NOT the AOL browser.


·          Check to see if the document has opened in a different window. Try minimizing your open programs one-by-one, in case the file is open where you can't see it.


·          The PDF must fully download before you can view it. So if you have a slow connection or the server is very busy or the PDF is very large you may receive a blank window until the PDF will display.


·          Refresh the window you are viewing.


·          Open file in another web browser (Netscape or Internet Explorer), if you have one installed.




When printing Adobe Acrobat PDF files from within your web browser, do NOT use the web browser print facility. Instead, use the print button at the left end of the special Adobe Acrobat tool bar, which appears immediately above the viewing window (see illustration to right). You will then get a "Print" pop-up window which will give you several options, including the option to print the entire document, or you can specify 1 or more pages to print.

It is also highly recommended that PDF files be printed on a
PostScript® printer, if one is available. Although PDF files may print legibly on other printers, a PostScript® printer will ensure a correct rendering of the document.

If you have Acrobat Reader installed but have
trouble printing a particular document, try selecting "Print as image" when your system displays the print options window.

I can open and view a PDF file, but am unable to print it successfully.
Choose File > Print, and check the "Print As Image" option in the Print dialog box, and try printing again.


I'm able to print a PDF file, but the page prints slightly smaller in size than expected.
Choose File > Print, and make sure that the "Shrink Oversized Pages to Paper Size" option (Acrobat 5) or the "Fit To Page" option (Acrobat 4) in the Print dialog box is NOT checked.


Please go to the following link for a more extensive support on printing issues:  http://www.adobe.com/support/techdocs/150d6.htm 


Adobe.com offers more information which might help resolve the problem.

General solutions may be found here:

dobe Acrobat Technical Support, http://www.adobe.com/support/products/acrobat.html .

Windows-specific solutions are here:

Internet Explorer:



If you have Acrobat Reader installed but have trouble using a PDF document from this site, you can send an e-mail to Contact. In your message, please provide specific details about the problem, including the file name, location.

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